PANORAA Support

Your questions, answered.

PANORAA SERVICES

Shipping

How long does it take to get my order?

At PANORAA, we are committed to providing a seamless shopping experience—reliable, transparent, and global. Every order is handled with care and shipped with efficiency, no matter where you are in the world.

1. PROCESSING TIME

All orders go through a quality check, verification, and packaging process before shipment.
This typically takes 1–2 business days.

For select high-demand products, we maintain warehouse stock to allow for same-day dispatch whenever possible.

2. ESTIMATED DELIVERY TIMES

NORTH AMERICA

United States: 8–10 business days

Canada: 8–12 business days

OCEANIA

Australia: 10–12 business days

New Zealand: 10–12 business days

EUROPE

United Kingdom: 8–10 business days

Germany, France, Italy, Spain: 8–10 business days

Belgium, Netherlands, Austria, Denmark, Sweden, Portugal, Hungary, Czechia, Slovakia, Croatia: 8–10 business days

Switzerland, Ireland, Greece, Luxembourg, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 8–12 business days

 ASIA

Taiwan, Hong Kong: 6–8 business days

Japan, Thailand, Vietnam, Philippines: 6–8 business days

Singapore, Malaysia: 6–8 business days 

3. SHIPPING OPTIONS

Free Tracked Shipping
Included with all orders at no extra cost. Each package comes with standard tracking.

Insured Tracked Shipping – $1.99 USD
Optional protection that covers your package in case it is lost, stolen, or damaged during transit.

4. REGIONAL LIMITATIONS

At this time, we do not ship to Alaska, Hawaii, or the Balearic Islands due to extended delivery times and shipping constraints.

For other remote or internationally restricted areas, delivery timelines may vary. We continue to work with our logistics partners to improve reach and efficiency.

5. GLOBAL SHIPPING ADVISORY

Due to ongoing global logistics challenges, deliveries in certain regions may experience temporary delays. We are actively monitoring the situation and will provide updates as needed.

How much is Shipping?

We offer FREE and FAST worldwide shipping on every order. Totally free, with no hidden costs – just quick, reliable delivery to your doorstep, so shopping feels effortless and worry-free.

I just place an order i need to change it.

If you need to make changes to an order you just placed on our website, please email us right away at office@panoraa.com with your request.

Orders typically begin processing within 1 business day. If you contact us before your order has entered processing, we may be able to update it.

While we’ll always do our best to accommodate, once your order is being processed at our fulfillment centers or has shipped, we cannot make changes, update the address, or re-route the package.

Returns

What is the PANORAA return policy?

If for any reason you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

To qualify for a return, items must be clean, unused, and in their original condition.

What do i do if i need to return something?

Email our friendly customer service team to office@panoraa.com, and we'll provide you with instructions for returning your items. Easy as that!

I just placed an order and i need to change it.

Please provide us with the tracking number for any returned items. Once we receive your return, we’ll promptly issue your refund. Kindly note that return shipping costs are the responsibility of the purchaser and are non-refundable.

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